You have 10 days after receiving the item to process the return. If the item is incorrect due to ordering error such as, looked up the wrong part, selected the wrong option or did not provide a VIN number during checkout, you may be subject to a 15% to 20% restocking fee. If the incorrect part is due to our error or a VIN was provided and part was not verified, we will resolve the issue immediately. NO refunds on electrical parts. vin coded parts, special VW promotional parts, or parts which have been installed. Special Order parts are non-refundable or subject to a restocking fee. Shipping fees on parts returned or incorrect parts received when a VIN was not supplied will be the responsibility of the orderer.